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CUSTOMER CARE
HOW CAN WE
HOW CAN WE
HELP?
A complete support page for product questions, fit guidance, orders, payment, shipping, returns, warranty, accessibility and general customer service.
CONTACT TOEYEWEAR
Start with the right support path.
Providing the right information in your first message helps us understand the issue and reduces unnecessary back-and-forth. For order-related support, include your order number and the billing email used at checkout. For product or fit questions, include the exact frame name or SKU. For shipping damage, incorrect items or warranty requests, keep all packaging and send clear photos.
01
Email Support
General customer service, product questions, returns, refunds, warranty and order changes.
02Track Order
Check the latest WooCommerce order status and any available shipment tracking.
03Help Center
Detailed answers covering products, lenses, size, use cases, checkout, shipping and care.
04Size & Fit
Understand measurements, face width, wraparound fit and common fit problems.
WHAT TO INCLUDE
Give us enough detail to investigate properly.
Different questions need different information. The checklist below helps our team identify your order, understand what happened and determine the next useful step.
Order number
Include it whenever your request relates to a purchase, shipment, return or refund.
Billing email
Use the same email address that was entered during checkout.
Product name / SKU
Important for lens, fit, color, warranty and replacement questions.
Photos
For damage, defects or incorrect items, show the full product, close-up issue, shipping label and packaging where relevant.
Delivery country
Helpful for shipping, customs, duty and carrier questions.
COMPANY INFORMATION
REIBOS INTERNATIONAL CO., LIMITED
UNIT 903A, 9/F, CAMERON COMMERCIAL CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG
support@lizerson.online
Things worth checking before you write to us.
Order confirmation
Check spam and junk folders if you do not see the order email. Keep the order number for support.
Tracking
Carrier scans can take time to appear after shipment and can pause during customs or holidays.
Address correction
Contact us immediately if the shipping address is wrong. Changes are not guaranteed once fulfillment begins.
Fit comparison
Compare the product measurements with a pair you already wear comfortably before requesting fit advice.
Return request
Wait for return instructions before shipping anything back. The correct return destination may not be our registered address.
Damaged delivery
Keep the item, accessories, shipping label and packaging. Take clear photos before disposing of anything.
What our team can help with.
| Topic | Examples | Helpful information |
|---|---|---|
| Products | Lens type, polarization, size, use case, care. | Product name or SKU. |
| Orders | Changes, cancellation, duplicate order, payment review. | Order number + billing email. |
| Shipping | Tracking, address problem, customs, delivered-not-received. | Order number + tracking number + country. |
| Returns | Eligibility, return instructions, exchange questions. | Order number + product condition. |
| Warranty | Possible material or workmanship defect. | Order number + photos + issue description. |
Do not send returns, damaged products or warranty items to the registered Hong Kong company address unless TOEYEWEAR support has specifically confirmed that address for your case.